FNO Stats

Average Resolution Time per FNO

Resolved Ticket Details

FNO Subject Resolution Opened On Closed On Time to Resolve
LA Client Down - Krispy Kreme Tyger Valley - 66W0000173 Good Day, Please note that the link is testing down due to power. Please do the following steps to troubleshoot and resolve the issue: Ensure that your Hauwei ONT device is properly connected to power. Power cycle your network equipment, including the router and any switches. Double-check the physical connections to ensure everything is securely plugged in. Thu 17/04/2025 08:30 Thu 17/04/2025 11:24 2H 54M
LA Link Down - 99K0063055 - Gorilla Tactical Marketing Specialist Good day Please note that this link restored before the techs can get to site, we will be closing this fault as RWT Thu 27/03/2025 14:33 Fri 28/03/2025 04:17 13H 44M
LA Gauteng Links Down Techs strengthened fibre,cable and changed SFP at jinx. Thu 08/05/2025 10:40 Thu 08/05/2025 16:55 6H 15M
DFA Link Down - TLC - GEL12-11-2249 Techs found diss on the length of the cable Thu 15/05/2025 08:27 Thu 15/05/2025 17:07 8H 40M
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